Westfield x Softbank - Pepper Concierge

What is it?

Westfield partnered with SoftBank Robotics and created “Pepper”, a charming and innovative robot to help make the shopping experience a more enjoyable experience. Pepper the robot acts as a concierge in the shopping centres. 95% customer satisfaction. Provide information to shoppers seamlessly and collecting customer service data.

And why is this a campaign we love?

Breathing new life into the shopping experience through technology can help increase customer engagement and satisfaction.